New this week
14
+5 from last week
Escalated
7
+2 since yesterday
Median ack. time
6h
−1h improvement
Suppliers covered
38/41
93% coverage
All grievances
All time
View: Table
| Date | Supplier | Topics | Input | Status | ||
|---|---|---|---|---|---|---|
12 May |
Emirates Falcon Facility Mgmt
3 open grievances
|
Recruitment feesAccommodation |
Voice | New | ||
12 May |
Al Bayan Construction & Trading
1 open grievance
|
Wages |
Text | In review | ||
11 May |
Gulf Crescent Cleaning Co.
1 open grievance
|
Health and safety |
Text | Escalated | ||
11 May |
Khalifa Industrial Services
1 open grievance
|
Harassment |
Voice | In review | ||
10 May |
Emirates Falcon Facility Mgmt
3 open grievances
|
Food and waterAccommodation |
Voice + text | Acted on | ||
10 May |
Sahara Logistics & Manpower
2 open grievances
|
Wages |
Text | New |
Showing 6 of 24 grievances
This month by topic
Accommodation
32%
Recruitment fees
22%
Wages
18%
Health & safety
16%
Other
12%
7
Escalated
5
In review
3
Acted on
Recent activity
FA
Fatima assigned GR-2026-0241 to Khalid Mansour for supplier outreach
2 hours ago
KM
Khalid noted: spoke to supplier HR, requested passport register by Wed
42 min ago
S
System grouped 2 similar submissions from same site
27 min ago
FA
Fatima escalated GR-2026-0238 — Khalifa Industrial Services
18 min ago
Suppliers
41 suppliers in scope · QR posters distributed to 38
| Supplier | Workers | Compliance | Status | Open issues | |||
|---|---|---|---|---|---|---|---|
AM |
Al Mansoori Catering Services UAE · Active contract |
3,200 |
91%
|
On track | 1 | ||
EF |
Emirates Falcon Facility Mgmt UAE · Active contract |
5,800 |
76%
|
Audit due | 4 | ||
GC |
Gulf Crescent Cleaning Co. UAE · Active contract |
1,100 |
98%
|
On track | 0 | ||
DP |
Desert Pearl Security UAE · Active contract |
890 |
64%
|
At risk | 7 | ||
SL |
Sahara Logistics & Manpower UAE · Active contract |
1,620 |
53%
|
At risk | 9 |
GR-2026-0241
·
submitted via QR on site
In review
Passports being held since February
"My employer has been holding our passports since February. We were told they would be returned but nothing has happened. There are eight of us in the same room and we cannot travel home for Eid."
Translated from Bengali. Original transcript preserved.
View original ↗
Activity
FA
Fatima Al Shamsi assigned to Khalid Mansour for supplier outreach
2 hours ago
KM
Khalid Mansour noted: spoke to supplier HR, requested passport register by Wed
42 min ago
S
System grouped with 2 similar submissions from same site
27 min ago
Actions
Status
Assignee
Priority
Related
Supplier context
Emirates Falcon Facility Mgmt
4 open grievances this month · 2 about recruitment fees
GR-2026-0238
·
voice note submitted via QR on site
Passports held since February
Voice recording
| Time | Original · Bengali | English translation | |
|---|---|---|---|
| 0:02 | আমার নাম বলব না কিন্তু সমস্যাটা জানাতে চাই। | I will not say my name but I want to tell you the problem. | |
| 0:14 | আমাদের নিয়োগকর্তা ফেব্রুয়ারি থেকে আমাদের পাসপোর্ট রেখে দিয়েছে। | Our employer has been holding our passports since February. | |
| 0:31 | আমাদের বলা হয়েছিল ফেরত দেওয়া হবে কিন্তু কিছুই হয়নি। | We were told they would be returned but nothing has happened. | |
| 0:48 | আমি এক ঘরে আট জন থাকি এবং ঈদে বাড়ি ফিরতে পারছি না। | Eight of us live in one room and we cannot go home for Eid. | Flag ↗ |
Auto transcribed and translated. Reviewed by F. Al Shamsi on 12 May, 15:02 GST.
Flag a translation issue ↗
Activity
FA
Fatima Al Shamsi assigned to Khalid Mansour for supplier outreach
2 hours ago
KM
Khalid Mansour noted: spoke to supplier HR, requested passport register by Wed
42 min ago
Actions
Status
Assignee
Priority
Submission details
Submitted12 May 2026
ChannelQR poster, Site B
Duration1 min 08 s
LanguageBengali
Supplier context
Emirates Falcon Facility Mgmt
4 open grievances this month · 2 about recruitment fees
Related